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Shipping Guide

We mainly have 3 types of shipping ways according to shipping efficiency:

1, EU Express(tax free)

From April 2017, EU Express option (tax free) available for two shipping methods as below, Spain Express for Spain customers only(no tax), UPS DDP for all other Europe countries(no tax).

1),Spain Express,Only available for Spain customers ,100% no customs tax ,6-8 Working Days delivery. The tracking format is 29 digital No, like 00280370904*************5555., track on http://www.cacesapostal.com/

notice:After package reached Madrid operation center by air, it has detail update online of  Tracking webiste :http://www.cacesapostal.com and before it reaches Madrid, you may also track it on http://www.etg56.com/


2):Eu express to other countries 100% no tax, 7-9 working days delivery. With tracking forma t:letters+digital No.=18 bits
Like: 1z38a*********3815, the shipping procedure as below:

China----By Air--AMS(Netherlands)---by UPS----Destination

1st Procedure: China----AMS(Netherlands) by air,4-5 days,  track here:http://www.voodi.cn   2ed Procedure: AMS(Netherlands)----Destination by UPS, 2-3 days delivery, pls track here::https://www.ups.com/content/cn/en/index.jsx
For this shipping way, it clear custom in AMS of Netherlands, we paid tax in advance for each parcel, so when it reach customer hand, no tax at all

2, Expedited shipping: by DHL, EMS, Fedex

DHL:www.DHL.com

EMS: http://www.ems.com.cn/english-main.jsp

Or www.17track.net

Fedex: http://www.fedex.com/cn_english/

 

 

3, Standard shipping/Priority Airmail post

1Royal air mail: China—UK---Destination

China---UK,track on:http://en.4px.com/

UK---Destination:track on:  www.17track.net

Totally 12-16 working days delivery

 

2Singapore Post:  www.17track.net

3NL post: www.17track.net

You may also login your account of our website to find tracking NO. and If you have any question of the shipping, pls kindly contact our service: service@spemall.com





  FOQ
1) How long it will take to ship from your company after my order confirmation?

We Ship products out usually within 12-24 hours after your order confirm.

 

2) What couriers/shipment methods do you use?

We usually ship by DHL, UPS, Fedex, EMS, HongKong Post, China post. It depends on your option when you order.

 

3) How and When can I get tracking NO.?

 SpeMall.com will send you tracking No. to your email within 12 hours after the products shipped

 

4) : What is the tracking website?


The tracking websites are mainly as follows:

2015 SF airmail post:http://intl.sf-express.com/?a=trackEn

www.17track.net

DHL: www.dhl.com
 
UPS: www.ups.com
 
TNT: www.tnt.com

Fedex: http://www.fedex.com/cn_english/

Russia Express: First trip tracking:

http://www.ec-firstclass.org

When package reached Russia, 2ed trip tracking:
http://www.wld.ru/
Dutch post(Nertherlands post):To Western Europe, many packages are shipped by Duth post
First trip track:http://www.springglobalmailtracker.com

After it reached to Netherlands, it can be tracked:www.17track.net or your local postal office website.

HK GSS: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

China Post: http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
or www.sao.com  
or http://www.17track.net/IndexEn.html


HK EMS: http://app3.hongkongpost.com/CGI/mt/c_enquiry.jsp

Singapore Post: http://www.singpost.com/index.php
or www.sao.cn /www.17track.net

Singapore EMS: http://www.speedpost.com.sg

EMS: http://www.ems.com.cn/english-main.jsp

HongKong post: http://app3.hongkongpost.com/CGI/mt/c_enquiry.jsp

All in one tracking website:  http://www.17track.net/IndexEn.html


5): Why My tracking number is not working?

After Package has been shipped from SpeMall.com, it will usually take 1-3 business days to process by Post, Please wait a little more time and try again later.


6) Can you estimate the delivery time to my destination?

By DHL, UPS or FedEx, it usually takes 3-5 working days to most of countries among the world, and EMS takes 5-7 working days. Hongkong post or China post takes 10-18 working days.


7) How do I know the shipping cost directly before I order?


 Pls click: ”Shipping cost” button, which is on the right side of description for each product, and then choose your destination country, shipping cost, shipping method, and shipping time details  will be displayed there.


8) when I need to tell for you to mark exactly my invoice ordered tablets as 18usd for each? do I need to specify it before I will make order or after?
When you placing order, in the check out page, pls leave the message in the postscript area, then it will be declared accordingly

9) If my product meets custom check, what should I do?
Pls contact spemall.com (by email: service@spemall.com or live support: after purchase )first before any execution about your order, then we will send you relevant instructions to get it efficiently and economically.



Free Shipping Terms:

1, Shipping Method and destination countries
For free shipping without tracking NO., we post your packages mostly by China Post air mail, the estimated time is 20 -40 working days, and it reach most of the countries and regions in the world. 

2, The limitation of product value of free shipping

Free shipping is only available for product value under $100USD, as Free shipping or reg mail is to send by China post, it is not safe and not fast to send large value product, But with consideration of this, we offer 60% offer for expedited shipping,SF airmail and standard shipping(with insurance), then expedited shipping,SF airmai and standard shipping cost is very low, and they delivery efficiently and safely.

3, The limitation of free shipping, Reg mail and standard shipping
For 
single product with weight more than 2 kgs, it can not be shipped by air mail(China post or Singapore post or Hongkong post), as air mail only ships each package below 2 kgs. But if you place many items, and each item’s weight is under 2kgs, no matter the total weight, you can still choose free shipping, and we will split your order into several parcels.


3, Tracking
For registered air mail, it can be tracked on website; the tracking website is as follows:
China Post:http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
HK Post: http://app3.hongkongpost.com/CGI/mt/c_enquiry.jsp

All in one tracking website:  http://www.17track.net/IndexEn.html

and www.track-trace.com