1) Do you have a guarantee on all products?
Yes. All of our products are covered with 12 month FREE WARRANTY for any possible defective or mal functional products, for return, refund and repair / replacement. The time will be counted from the date of initial recipient, regardless if the initial recipient is an end user or a reseller. And after one year, we will still offer you strong technical support. The free warranty does not cover normal wear and tear, unauthorized firmware upgrade, consumables, damaged due to accidents, physical force, water, fire, power surge, acts of God or other misuse.
2) For manual damage at my side after reception, will you help me?
Yes, sure, For the manual damage or physical force and misuse which was mentioned in above issues, we will repair or replace it for you with relevant repair/replacement cost.
3) What if the package or product is broken during shipment?
Please do check the package before you signing it. If the package is visibly damaged with product broken, please do not sign the package and contact us after service as soon as possible. And the items should be returned in their original packaging complete with all accessories and documentation. Once received it back into our warehouse, we'll issue a free replacement with a brand new one or full refund to you via PayPal. Again, please do not sign the damaged package; otherwise, it will be complicated to solve it, as with your signature and unpacking the product, we will not have proof that it is the courier who broke the product.
4) How about the refund policy?
First, if it is found your PayPal is fake or not authorized, we will refund you immediately.
Second, For the problems caused by SpeMall.com, We will issue a complete or partial refund for the items if the clients do not agree for replacement or repair. The problems include quality problem, mal function or miss delivery, But due to our serious quality control system and professional shipping/packing process, these seldom happen. Please be noticed that all SpeMall.com.com products have 7 days return period (from client receiving the package to the client returning us) before being non-eligible for complete or partial refund. Please contact our customer service or live Support as soon as you find any problem after you receiving the products to avoid any postpone of better solution.
Third, if there is no quality problem for product and customer just wishes to refund, customer will be responsible for mutual sides shipping cost, and 10% of relevant operation cost. If the product price maintains the same, then we will refund you the balance after the shipping and the operation cost. If the product cost decreases, we will refund the present product cost except the shipping cost and operation cost
5) How Long Can I Receive the Refund from you?
Refunds will be processed within 5 business days after the confirmation of problems and our reception of returning products. And the PayPal refund can be seen in your PayPal account right away once it is processed.
When I return the goods for repair, who will be responsible for freight
and other costs involved in returning the goods to your repair centre?
We will be responsible for the shipping cost from our side to customer’s side within 1 month after product delivery at customers’ side, but the buyer shall be responsible for all shipping and relevant possible handling charges when returning the items from the customer’s side to SpeMall.com Repair Center. After 2 month of delivery, both sides shipping cost will be responsible at customers’ side. Shipping and handling fees shall not be credited to your account. SpeMall.com will not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer purchase shipping insurance and use a tracking number when shipping the goods back.